We ship all orders with a tracking number.

Returns

We offer our customers a 30-day return policy. 

As a small manufacturer, we unfortunately cannot offer free returns. You will receive either a paid DHL return label or all the information you need for an independent return shipment.

We want you to enjoy our products for a long time. That’s why we offer a 12-month warranty on all our products. During this time, we will repair your product free of charge.

If something should break after the 12 months, we have a paid repair service available in our workshop. You can find out the current prices and the exact process via email.

Our warranty covers:

• Detached/broken beads & gemstones
• Torn necklaces & bracelets
• Defective clasps

A little change over time is completely natural — your jewelry develops its own character right alongside you.

Wear it without a second thought: shower with it, wash your hands, jump in the lake — none of that's a problem. What it doesn't love is friction (sand at the beach, other pieces jostling around in a drawer) and chemicals on your skin (perfume, lotions). So put it on last, once your skincare has fully sunk in, and give it a quick rinse with fresh water after a swim in the ocean. To bring back the shine, a soft, dry cloth is all you need. Its happy place is your Spirit of Eden pouch — tucked away safely, where nothing rubs against it.