General shipping information
Orders received Monday through Friday before 11:30 a.m. are usually processed the same business day and shipped the following business day. You can always find the current delivery time on our product pages.
As soon as your order has been shipped, you will receive an automatic shipping confirmation via email, which also contains your tracking number. With this you can track your package at any time.
Shipping costs & delivery time
Our shipping costs and times vary by country. You can find a list of shipping costs and standard delivery times in the table below.
|Standard Shipping||Delivery time*||Free shipping|
|Germany||€ 4,95||1-3 days||From € 150|
|European Union||€ 6,95||2-5 days||From € 150|
|UK / Switzerland||€ 6,95||3-6 days||From € 150|
|World||€ 15,00||3-8 days||-|
*Since we manufacture most items for you by hand, it may take longer delivery times in case of high order volume. You can always find the current delivery times on the product page. Excluded from the regular delivery times are also personalized items - here the delivery time is up to 10 business days.
In particularly urgent cases, we can also send your order by DHL Express. The shipping costs deped on your country. Please call us and we will clarify the details on the phone.
Duties and taxes
For deliveries to countries outside the EU (especially Switzerland & the UK) import duties and taxes may apply. These additional fees are to be paid by the recipient of the goods and will not be reimbursed by us. Since import duties and taxes vary from country to country, we recommend that you contact your local customs office before placing your order.
Note: For shipments outside the EU, you have the option to get a refund of the 19% German VAT after receiving the shipment. Please send us an email as soon as you have received your order and we will take care of it.
Procedure for returns
You can return or exchange your order according to our return policy within 30 days of receipt.
- Register your return with us (using the button above).
- Send the goods back to us.
- Once we receive and review your return, we will refund your purchase amount or send you your exchange items within 10 days.
All items can be returned or exchanged for another item within 30 days of receipt.
Once we have received and inspected your shipment, we will refund the purchase amount to your used payment method within 10 days.
Returned items must be unworn. We ask that you use your original packaging for the return, if possible.
Please note: As a small manufactory, we cannot offer free returns. Please do send the items back to us on your own expense.