Questions about shipping
Here you will find all the answers about shipping and returns.
We deliver your handcrafted favorites quickly and reliably worldwide. All shipments are fully insured for your peace of mind:
| Shipping Cost | Delivery Time | Free Shipping | |
|---|---|---|---|
| Germany | € 4.90 | 1-3 days | from € 150 |
| EU | € 5.90 | 2-4 days | from € 150 |
| UK & Switzerland | € 8.90 | 3-5 days | from € 150 |
| Worldwide | € 8.90 | 3-6 days | - |
Easy Returns
Not satisfied? No problem:
- 30-day return policy
- Exchange for other items possible
- Refund within 10 days
- Items must be unworn and in original packaging
Return Shipping
- Prepaid return labels available for all European countries
- Alternative: Independent return shipping possible
We are a small manufactory crafting most items by hand - this makes our products special, but it also means we cannot offer free returns.
You may return or exchange your order within 30 days of receipt in accordance with our return policy.
Proceed:
- Register your return with us (using the button above).
- Send the goods back to us.
- As soon as we have received and checked your return, we will refund your purchase amount within 10 days or send you your exchange items.
For deliveries to countries outside the EU (particularly the UK), import duties and taxes may apply. These additional charges are to be borne by the recipient of the goods and will not be reimbursed by us. Since import duties and taxes vary from country to country, we recommend that you contact your local customs office before ordering.
A notice: For deliveries outside the EU, it is possible to refund the German VAT of 19% after receipt of the shipment. Please send us an email as soon as you have received your order and we will take care of it.